Privacy policy

Last updated: July 11, 2026

Privacy Policy

Velvet & Quill ("we," "us") respects your privacy. This page explains what information we collect when you shop with us, why we collect it, and what choices you have.

What We Collect

  • Contact info — name, email, shipping/billing address, phone number
  • Payment info — handled securely by our payment processor (we don't store full card numbers ourselves)
  • Order history — what you've bought, browsed, or added to your cart
  • Account info — if you create one: username, password, saved preferences
  • Device & usage info — IP address, browser type, and how you interact with our site (via cookies and similar tools)
  • Anything you send us directly — like a message through customer support

How We Use It

  • To process and ship your order
  • To manage your account and remember your preferences
  • To send you order updates and (only with your consent) marketing emails
  • To improve our site and prevent fraud
  • To meet legal obligations, if ever required

Who We Share It With

We don't sell your personal information. We do share it with the vendors who help us run the store, including:

  • Shopify (our store platform and host)
  • Shopify Payments and PayPal.
  •  USPS/UPS/FedEx
  • Google Analytics

Each of these has its own privacy policy governing how they handle your data.

Cookies & Ads

We use cookies to keep your cart working and to understand how people use our site. If we run ads, our ad partners may use cookies to show you relevant ones based on your browsing. You can opt out of this kind of tracking-based advertising at any time — [link to opt-out tool].

If your browser sends a Global Privacy Control signal, we'll honor it as an opt-out request where required by law.

Your Rights

Depending on where you live, you may be able to:

  • Ask what personal information we have about you
  • Ask us to correct or delete it
  • Ask for a copy of it
  • Opt out of your data being used for targeted ads
  • Unsubscribe from marketing emails anytime (the link's in every email — this won't affect order-related emails)

To exercise any of these, email us at [CONTACT EMAIL].

Kids

Our store isn't intended for children, and we don't knowingly collect information from anyone under the age required by law in their location. If you believe a child has given us personal information, contact us and we'll delete it.

Keeping Your Info Safe

We take reasonable steps to protect your information, but no online system is 100% secure. Please avoid sending sensitive details (like full card numbers) through email or chat.

Changes to This Policy

We may update this policy from time to time. The "last updated" date at the top will always reflect the most recent version.

Relationship with Shopify

Our store runs on Shopify's platform. For most of the information above — your order details, contact info, and account activity — we (Velvet & Quill) decide what's collected and why, which is what's usually meant by being the "data controller" under laws like GDPR.

For certain features Shopify provides across all its merchants (like fraud prevention and cross-store ad personalization), Shopify itself is responsible for that data, not us. You can read more in Shopify's Privacy Policy.

Contact Us

Questions about this policy or your data? Reach us at:

Velvet & Quill 5527 Tiffin Ave, Castalia, OH 44824, United States Phone: +1 419-656-8999 Email: dandtdesignit@gmail.com