Refund policy
Refund Policy
At Mothcipher, we want you to love every piece you bring home. If something isn't right, we'll make it right.
Every piece is printed just for you, so we can't accept returns for change of mind or wrong size. If anything is wrong with your order, tell us within 30 days of purchase and we'll make it right with a free replacement or a refund.
What We Also Cover
We offer refunds or reprints for:
- Items sent incorrectly
- Damaged or defective products
How to Request a Refund
Refund requests must be made within 30 days of your purchase date. Please email us at hello@mothcipher.com with your order number, a brief description of the issue, and a photo of the item. This helps us resolve things quickly and get you a replacement or refund without delay.
Policy Updates
This Refund Policy may be updated from time to time. For the most current version, feel free to reach out to us directly at hello@mothcipher.com.
Care Instructions
For best long-term results, please follow the washing and care instructions included with your order. A little care goes a long way in keeping your pieces looking their best.